Refund policy

GoldGreen Dental Supplies No Risk Return/Exchange Policy

We are committed to your satisfaction as a valued customer of GoldGreen Dental Supplies and as such, we offer our "No Risk Return/Exchange Policy" for all customers purchasing products from GoldGreen Dental Supplies online at www.goldgreendental.com, over the phone, or in-person at our soon to be opened showroom. So that we can help out, please take care to follow the instructions detailed below.

Damaged/Defective Dental Products or Incorrect Quantities Delivered

If you receive products that are damaged/defective or have been delivered short of the quantities you ordered, you must inform us within 24 hours of delivery. Products for exchange must be returned to GoldGreen Dental Supplies within 30 days of delivery.

Dental Lab Products Ordered in Error

Have you ordered the wrong product, or simply changed your mind? No problem. Products ordered in error may be returned provided we receive them in unused, perfect condition and within 30 days of delivery. **NO EXCEPTIONS**

Opened Dentist Items

For reasons of hygiene due to the nature of dental supplies, we will not be able to credit you for any opened product.

Shipping Costs for Returns

You will be responsible for the shipping and handling costs of returning the products to us for any reason.

All returned items will be tested upon receipt. Any item found not to be damaged or defective will be returned to you. Your statutory rights are not affected.

Ensure the items returned are adequately packaged. We do not accept responsibility for any products returned that are lost or damaged in transit. It is recommended you use a shipping method that can be tracked. If the above procedure has not been followed correctly we reserve the right not to process the return.

How long will it take to receive a credit for my returned items?

Once received, returns are processed within 7–14 business days. Please allow for 3-5 business days for the refund to appear in your bank account, once the refund is processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

Contact Us

If you wish to return any products please contact customer service at: support@goldgreendental.com or 844-337-7759.

Please send exchanges and returns to:

GoldGreen Dental Supplies
19201 Parthenia Street, Suite G, Northridge, CA 91324